Shipping policy

✨ Nord & Pearl Shipping Policy

At Nord & Pearl, each piece is carefully selected and sourced with intention. Because we partner with trusted suppliers around the world, your order may take a little longer to arrive—but we promise it’s worth the wait.

Processing Time

Orders are typically processed within 2–7 business days.

During high-demand periods or holidays, processing times may be slightly extended. We appreciate your patience as we prepare your order with care.

Shipping Time

Shipping times vary depending on the item and supplier location.

Estimated delivery times:

  • United States: 7–21 business days

  • International: 10–25 business days

Please note: These are estimates, not guarantees. Delays can occasionally occur due to customs, carrier issues, or high shipping volumes.

Multiple Shipments

Because items may ship from different partners, your order may arrive in separate packages at different times.

You will receive tracking information for each shipment when available.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow a few days for tracking updates to appear in the system.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions, which will be clearly noted on the site.

Delays & Lost Packages

While we do our best to ensure timely delivery, Nord & Pearl is not responsible for delays caused by:

  • Postal carriers

  • Customs processing

  • Incorrect or incomplete shipping addresses

If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Address

Please double-check your shipping details at checkout.

If an order is returned due to an incorrect or incomplete address:

  • The customer is responsible for reshipment costs

A Note From Us 🤍

We know waiting for something special can be hard. Thank you for trusting Nord & Pearl and for supporting a small business that values quality, beauty, and intention in every detail.

📩 Contact

If you have any questions about your order, feel free to reach out:
NordandPearl@gmail.com