Refund policy

 

Returns & Refunds

At Nord & Pearl, we want you to love every piece you purchase. We carefully select our collections with timeless style, femininity, and effortless elegance in mind.

If something isn’t quite right, we’re here to help.

Returns

We accept eligible returns initiated within 7 days of delivery.

To qualify for a return:

  • Items must be unworn, unwashed, and unused.
  • Original tags must remain attached.
  • Items must be returned in their original packaging.
  • Return requests must be approved before merchandise is shipped back.

Once your return is approved, we will provide instructions for returning your item. Approved returns must be shipped within 7 days of submitting the return request.

How to Request a Return

Please email Nordandpearl@gmail.com with:

  • Your order number
  • The item you wish to return
  • Your reason for requesting a return

Our team will review your request and provide further instructions.

Please do not send merchandise back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Original shipping charges are nonrefundable.

Nonreturnable Items

For hygiene and product protection, the following items are final sale unless they arrive damaged or defective:

  • Jewelry
  • Swimwear
  • Bodysuits
  • Intimates and lingerie
  • Beauty products
  • Items specifically marked Final Sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at Nordandpearl@gmail.com.

Include your order number and clear photographs of the issue so we can assist you with an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please contact us regarding your return eligibility and place a new order.

Questions?

We’re always happy to help.

Nord & Pearl
For the woman who packs her pearls.

Customer Care: Nordandpearl@gmail.com