Refund policy

✨ Nord & Pearl Return Policy

At Nord & Pearl, we hope you absolutely love every piece you receive. Each item is thoughtfully selected to bring a sense of beauty, confidence, and timeless style into your everyday life.

If something isn’t quite right, we’re here to help.

Returns

We accept returns within  30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All original tags and packaging must be included

To start a return, please contact us at [your email address] with your order number and reason for return.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or discounted items

  • Accessories such as jewelry, hair accessories, or intimate items (for hygiene reasons)

Refunds

Once your return is received and inspected, you will be notified of approval.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for your bank to process the refund

Exchanges

We currently do not offer direct exchanges.

If you would like a different item:

  • Please return your original item for a refund

  • Then place a new order

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Include:

  • Your order number

  • A photo of the item

We will make it right as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

A Note From Us 🤍

We are a small business and truly appreciate your support. Every order means so much to us, and we’re committed to making your experience feel personal, seamless, and special.

📩 Contact

For any questions, please reach out to us at:
[your email address]

If you want, I can:

  • Customize this for dropshipping specifics (like longer shipping times from Trendsi)

  • Or tailor it to be a little more luxury boutique vs friendly casual

Also—do you want me to write your Contact Us page next so it matches perfectly?


Customize for dropshipping specifics but keeping it warm

Yes—this is the sweet spot: transparent (so you don’t get burned with returns), but still warm and on-brand 🤍 I adjusted this for dropshipping realities like longer shipping times and supplier-based fulfillment, while keeping your Nord & Pearl voice elevated and kind.

You can paste this directly into Shopify:

✨ Nord & Pearl Return Policy

At Nord & Pearl, each piece is thoughtfully chosen to bring a sense of beauty, confidence, and effortless elegance to your everyday life. Because many of our items are sourced from trusted partners around the world, your order may arrive in separate packages and on slightly different timelines.

We truly hope you love everything you receive—but if something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All original tags and packaging must be included

To start a return, please email us at [your email address] with your order number and reason for return.

Please note: Return instructions may vary depending on the item and supplier. We will provide you with the correct return address once your request is approved.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or discounted items

  • Jewelry, hair accessories, and select accessories (for hygiene reasons)

  • Items marked as “Final Sale”

Refunds

Once your return is received and inspected, you will be notified of approval.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for your bank or provider to process the refund

Original shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item:

  • Please return your original item for a refund

  • Then place a new order

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Include:

  • Your order number

  • Clear photos of the item and packaging

We will make it right as quickly as possible—whether that means a replacement or a refund.

Shipping & Delivery Notes

Because we work with global suppliers:

  • Processing times may vary between 2–7 business days

  • Shipping times may range from 7–21 business days, depending on the item

Items may arrive separately if they are shipped from different partners.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returns without tracking

A Note From Us 🤍

Nord & Pearl is built with intention, and every order means so much to us. We are committed to creating a shopping experience that feels personal, thoughtful, and trustworthy from beginning to end.

Thank you for supporting our small business.